Terms and Conditions
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Shipping & Delivery
+Order Processing
All orders are dispatched from MooGoo HQ within 5 business day of receiving payment.
Standard Shipping – Excluding international shipments
You can expect your order to arrive within 3-6 business days after dispatch.
Orders under $69 (based on cart subtotal) will incur a $7.90 flat rate shipping charge.
Orders over $69 (based on cart subtotal) qualify for free shipping.
Express Shipping – Excluding international shipments
You can expect your order to arrive within the times specified by Australia Post for Express Shipping based on your location.
Orders under $69 (based on cart subtotal) will incur a $11.90 flat rate shipping charge.
Orders between $69-150 (based on cart subtotal) will incur a $5.00 flat rate shipping charge.
Orders over $150 (based on cart subtotal) qualify for free express shipping.
Tracking and Delivery
We ship your goodies through AusPost or StarTrack based on where you want your package to go. All orders have parcel tracking and you’ll receive an email with tracking information as soon as your package leaves our warehouse. If you haven’t receive a tracking email within 3 days of placing your order, please get in touch with us and we’ll look into straight away.
International Orders
If you’re from UK, USA, Europe, Ireland, Malaysia or South Africa, we have passionate, local MooGoo people in these countries to better look after you. You can place your order from their websites for the best shipping rates, quickest delivery and friendliest customer service.
USA: www.moogoousa.com
Canada: www.moogooskincare.ca
Ireland: www.moogoo.ie
Malaysia: www.moogoo.my
South Africa: www.moogoo.co.za
If you’re from a country not in this list, stay on the Australian website as we take care of all other International orders.
International Shipping is sent Express and charged at the estimated cost price. The cost of shipping depends on how heavy your final order is. To find out your shipping costs, add the items you wish to purchase into your cart and proceed to the checkout. Here you have the option to enter in the country and area code for which the order should be shipped to. Once this information has been entered, you will receive a shipping quote.
Please note, MooGoo is not responsible for any items that may be held within customs. If your order is held in customs, it is the responsibility of the buyer/customer to contact their local customs and organise for their order to clear customs.
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Returns Policy
+MooGoo has a 100% customer satisfaction policy. If you’re not satisfied with any product(s) you purchased from our website, we’ll happily organize a refund or exchange.
If you’d like to make a refund or exchange request, please email info@moogoo.com.au with your order number (which can be found in you order confirmation email), the item(s) that you would like to return, and the reason for the return.
One of our friendly Customer Service team members will reach out to you as soon as possible to arrange to have the product(s) returned to us. When returning products, please keep your proof of return (your tracking number) in the event the parcel goes missing in transit.
Requests for returns and exchanges should be made within 60 days of the original order date and the product(s) must be substantially unused.
What if I want to return part of my order, when using AfterPay? Once a refund has been processed by us it will automatically go through to AfterPay, and once they process it, you’ll see show up in your payment plan.
Now, here’s where it gets a bit complicated, so pay attention! Our system will adjust your payments from your last instalment backwards. This means your final payment might be reduced to zero, but the rest of your payments stay the same. Our systems cannot spread the new order total out evenly across your four payments or across the remaining payments.
Cancellations
Should the need arise to cancel an order after you've placed it, we’ll do our best to accommodate your request. Order cancellation is a time-sensitive action, so please get in touch via phone or email us ASAP at info@moogoo.com.au.
Please note, that once your order moves into the processing stage in our warehouse, we may no longer be able to cancel it. Should this be the case, we can help facilitate a return upon delivery.
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Terms and Conditions
+This website is operated by MooGoo Skincare PTY LTD
ABN: 73 124 487 805
56 Dover Drive, Burleigh Heads, QLD, 4220
These terms and conditions are governed by the laws of Queensland and should any dispute arise the courts in Queensland will determine the outcome. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.
Payments & Pricing
Payment can be made via credit card (MasterCard and VISA), PayPal or AfterPay.
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.
Afterpay
Afterpay is available for all orders over $80. To pay by Afterpay simply follow the instructions at checkout.
What is AfterPay?
AfterPay offers simple and affordable installment plans for online and in-store shoppers. The payment platform allows you to make purchases in 4 equal instalments, due every 2 weeks. For example, if you purchase an item for $80.00, you pay 4 instalments of $20.00. There is no additional cost to use AfterPay so long as you pay on time. All of your payments are interest-free and you will receive your order straight away.
We offer AfterPay on all orders over $80.00. This option will show up when the total in your Shopping Cart is over $80.00.
Refer to the Returns & Exchanges section to find out how refunds are handled for purchases made through AfterPay.
Coupon Codes
Occasionally, you might come across a coupon code to use on our website to receive a specific offer with your online order. Each code can only be used once per customer, and the offer connected with the code is not available with any other offer (2 codes cannot be applied to the same order). All coupon codes have expiry dates that need to be adhered too without exception. Discount Codes are not valid for any value packs, gift sets, bundles, or already discounted products. Discounts codes affect the subtotal of your order and minimum spend to qualify for the other offers like Free Shipping over $69.
All coupon codes must be applied in the Checkout stage, not in the Shopping Cart. The discount or offer will be reflected in the order subtotal once the code has been applied correctly. If your order total has not changed (in the case of a discount), or you cannot see that the offer has been applied, then the code has not been accepted or applied correctly. If this is the case, please contact us at info@moogoo.com.au or on our live chat before your order is complete so we can help you with this issue. We will not provide refunds later for a discounted amount or offer if the coupon code is not applied to the order correctly.
Bonus Gifts
Occasionally, you might come across a Bonus Gift promotion on our website. These Bonus Gifts are added to the Shopping Cart automatically once conditions are met unless a code is required. Conditions vary for each promotion. If a certain value needs to be reached, this will be based on the subtotal of your order and not the total. Shipping is not included in the dollar amount qualifier. If you also apply a coupon code, please make sure to check that you still qualify for a Bonus Gift offer. For example, if the gift is not showing in your Shopping Cart or has disappeared, it means that conditions haven’t been met or are no longer being met. If this is the case, adjust your order accordingly. If you’re still experiencing issues, please contact us at info@moogoo.com.au or on our live chat before your order is complete so we can help you with this issue. We cannot add Bonus Gifts to an order once it has been placed.
Product Packaging
Due to intermittent changes in packaging design, the product you receive might differ in appearance from what you see on the website. We assure you that the ingredients inside are the same even if the product name, label or box has changed in appearance. If you have a question about a specific product you’ve ordered, please get in touch with us if you need further clarification.
Privacy Policy
All information provided to MooGoo is kept confidential and used simply for the processing of your orders. No emails or personal information is provided to any third party. Check out the complete details of our Privacy Policy.
User Data Deletion
You can email info@moogoo.com.au from the same email address as your registered account, if you wish to delete your account or all your data with us.
Security
For your safety, we never store or even see your credit card details. They are sent directly to our bank and erased at the end of the transaction.
Please check that the 'padlock' icon in your browser is active when you checkout. This indicates an encrypted connection which means that third parties cannot intercept your personal data in transit.
Limitation of Liability
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure or error-free. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time. In no case shall MooGoo Skincare Pty Ltd, employees, affiliates, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.